Customer care

Shipping and Delivery

We want your LIORÉNNA order to arrive safely and clearly. Here you can find information about order processing, estimated delivery times, tracking and international delivery.

Current offer

Temporary Free Shipping

We are currently offering free standard shipping on eligible orders. Any shipping fees, if applicable, will always be shown at checkout before payment.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Estimated Delivery

Standard shipping usually takes an estimated 5–12 days after processing.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

How Delivery Works

Delivery times begin after your order has been processed. Actual delivery time may vary depending on your destination, carrier delays, local conditions and busy periods such as holidays.

1

Order Placed

Your order is confirmed after payment has been completed.

2

Processing

Your order is prepared and processed, usually within 1–3 business days.

3

Shipping

Your parcel is shipped and tracking information is sent by email.

4

Delivery

Your order is delivered to the address provided at checkout.

Estimated Delivery Times

Standard shipping is estimated at 5–12 days after your order has been processed. Delivery may vary by 1–3 days due to carrier delays, customs handling or local conditions.

Customized products may require additional processing time, especially during busy periods.

No Unexpected Import Fees

International orders are shipped using Delivered Duty Paid services where available. This means customs duties, VAT and import taxes are covered before your parcel arrives.

You should not be charged additional import fees upon delivery.

Shipping Costs

If shipping charges apply in the future, they will be calculated at checkout based on your destination and selected shipping method. The exact cost will always be shown before you complete your purchase.

Track Your Order

Once your order has been shipped, you will receive tracking information by email. You can also use our tracking page to check the status of your delivery.

Track Your Order

Returned or Undeliverable Packages

If a package is returned due to an incorrect address, unclaimed delivery or another issue not caused by LIORÉNNA, the customer may be responsible for reshipping costs.

Returns and Refunds

For details about returns, exchanges and refund requests, please visit our Returns and Refunds page.

Returns and Refunds

FAQ

Shipping FAQ

Quick answers to common questions about shipping and delivery.

How long does shipping take?

Standard shipping usually takes an estimated 5–12 days after your order has been processed. Processing usually takes 1–3 business days.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. During holidays or busy periods, processing may take slightly longer.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with tracking information.

Do I have to pay customs or import fees?

International orders are shipped using Delivered Duty Paid services where available. This means customs duties, VAT and import taxes are covered before your parcel arrives.

What happens if my package is returned?

If a package is returned due to an incorrect address, unclaimed delivery or another issue not caused by LIORÉNNA, the customer may be responsible for reshipping costs.