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Customer care
Returns and Refunds
Your satisfaction is important to us. If you are not fully satisfied with your LIORÉNNA order, you may request a return or exchange within 30 days of receiving your order. Please review the information below before submitting the return form.
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30-Day Money-Back Guarantee
You can request a return within 30 days after receiving your order if the item is eligible, unused, unworn and in its original condition.
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Clear Return Process
Submit the return form with your order number, return type and reason for return. We will review your request and send the next steps.
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Refunds or Exchanges
Depending on your request and item eligibility, we can help with a refund or exchange after your return has been reviewed.
Return eligibility
Return Conditions
To be eligible for a return, your item should meet the conditions below. If you are unsure whether your item is eligible, submit the return form and we will review your request.
Eligible Returns
- Returned within 30 days of delivery
- Unused and unworn
- In its original condition
- Returned with the original packaging where possible
May Not Be Eligible
Items that show signs of wear, damage caused after delivery or missing parts may not be eligible for a full refund.
Return costs
Who Pays for Return Shipping?
Return shipping costs depend on the reason for the return. Please select the correct return type in the form so we can review your request correctly.
Return Due to an Issue
If the return is due to an issue with the item, such as a damaged, defective or incorrect product, LIORÉNNA will cover the return shipping costs after the request has been reviewed and approved.
Return Due to Satisfaction
If the return is due to satisfaction, such as changing your mind or deciding the item is not the right fit, the customer is responsible for the return shipping costs.
Custom pieces
Personalized and Custom Jewelry
Personalized or custom-made jewelry may not always be eligible for return unless the item arrives damaged, defective or incorrect.
If there is an issue with a personalized item, please submit the return form with your order number and a clear explanation of the issue. We may ask for clear photos so we can review your request properly.
Need to Check Your Item?
If you are unsure whether your item can be returned, submit the form below and include as much detail as possible in the reason box.
You can explore our personalized pieces in the Personalized Jewelry collection.
Start a return
Return Form
Please fill in the form below with your name, email address, order number, return type and reason for return. After receiving your request, we will review it and get back to you with the next steps as soon as possible.
Return Form
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please select the correct return type in the form and describe your exchange request in the reason box.
We will review your request and let you know the available options.
Need Help?
If you have questions about a return, refund or exchange, our support team is here to help.
Email: info@liorenna.com
You can also visit our Shipping and Delivery page or Track Your Order page.
Returns FAQ
Frequently Asked Questions
Quick answers to common questions about returns, refunds and exchanges.
How long do I have to return an item?
You can request a return within 30 days of receiving your order, as long as the item is unused, unworn and in its original condition.
Who pays for return shipping?
If the return is due to an issue with the item, such as damage, defect or the wrong product, LIORÉNNA covers the return shipping costs after approval. If the return is due to satisfaction, the customer is responsible for return shipping costs.
Can I return personalized jewelry?
Personalized or custom-made jewelry may not always be eligible for return unless the item arrives damaged, defective or incorrect.
How do I request a return?
Fill in the return form on this page with your name, email, order number, return type and reason for return. We will review your request and get back to you with the next steps.
When will I receive my refund?
After your return has been received and inspected, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method.